Right of free resolution, returns and refunds
If for any reason the customer is not satisfied with the products, terminate the contract within 14 days of receipt of the order, with the customer being refunded all amounts paid in the meantime.
However, the costs of transporting the return of the order constitute charges for the account of the customer. The return is always made with the same packaging, so the customer must keep the packaging for a period of 14 days after delivery of the product. Failure to comply with this condition will make the customer incur additional costs with the return of the product, due to the need to purchase a package that guarantees the return of the good in perfect conditions of packaging and that is previously accepted by electrikFATbike
The products purchased at www.electrikfatbike.com are products that include components subject to wear and tear, which occurs as soon as they are used for the first time. For this reason, the customer cannot terminate the contract from the moment he uses the products. electrikFATbike reserves the right to refuse the return of products that have evidence of having been used.
The customer will always be notified upon purchase of any of these goods and prior to the completion of the order, these restrictions on the right of withdrawal.
A In order to exercise their right to terminate the contract, the user may, by any means, communicate this intention to electrikFATbike namely:
Via email to firstname.lastname@example.org, communicating, in any words, your intention to terminate the contract, indicating, for this purpose, the order number provided to you with the Order Confirmation. If you do not intend to terminate the contract for all items in the order, you must also specify the references of the articles covered by the termination of the contract;
After receiving the request for termination of the contract, EFB , will confirm the resolution to the customer by email, informing all the procedures to be carried out by the customer.
The customer must return the article within 14 days from the resection of that email, otherwise electrikFATbike will not accept the termination of the contract, If the goods are not received by electrikFATbike within that period of 14 days, the customer will be contacted by email in order to hours to demonstrate documentary evidence that the goods were returned within the indicated period. If the customer does not show documents that he has returned the goods, electrikFATbike reserves the right not to accept the termination of the contract.
Refunds will be processed within 14 days after electrikFATbike has received the returned items and their quality control.
electrikFATbike reserves the right to refuse the resection of items whose return has not been previously authorized.
electrikFATbike will not accept the return of items that do not respect the procedures of the terms and conditions and return policies. Such items will be returned to the sender, to the original shipping address, at the customer's expense.
In the case of orders paid through credit card, the refunded amount will be available on the customer's card account. The refund processing time may vary depending on the credit card company. The value of orders paid through Paypal will be refunded to the original account.